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Complaints
Student Complaints
MDCC is committed to creating and maintaining a community where students, faculty, administration, and staff can work together in an atmosphere of mutual respect, functioning in one accord, with institutional policies and procedures. A student may use the procedures as outlined in the Institution’s Catalog/Student Handbook for instructional and non-instructional complaints.
Complaints regarding the program or the program graduates should be first addressed to the PTA Program Director, Callie Bell, PT, DPT. Dr. Bell’s email is cbell@msdelta.edu, phone number is 662-332-0675. Unresolved complaints or complaints about the Program Director should be directed to Patricia Kelly, MBA. MT(AMT) (ASCP)BB, Dean of Health Sciences. Ms. Kelly’s email is pkelly@msdelta.edu, and her phone number is 662-246-6417. All complaints will be documented, including the projected outcome, and kept on file at the program facility. Complaints regarding Accreditation of this program should be addressed to the Commission on Accreditation in Physical Therapy Education. This Commission is located at 3030 Potomac Ave. Suite 100, Alexandria, VA 22305-3085. No retaliation will occur by MDCC or the PTA Program due to a complaint being filed.
Non-Student Complaints
Non-students should submit programmatic complaints in writing (handwritten/signed or electronically submitted/signed) to the PTA program director, Callie Bell, PT, DPT at cbell@msdelta.edu. If the complaint is about the program director, the complaint should be addressed to the Dean of Health Sciences, Patricia Kelly, MBA. MT(AMT) (ASCP)BB, at pkelly@msdelta.edu. Non-students who have issues regarding non-discrimination, compliance, and institutional policies and procedures will be encouraged to follow the processes outlined in the institution’s policies and procedures. Copies of formal complaints will be maintained in the program director's office. Complaints that are submitted anonymously are not considered to be formal complaints and no formal action will be taken. Complaints regarding Accreditation of this program should be addressed to the Commission on Accreditation in Physical Therapy Education. This Commission is located at 3030 Potomac Ave. Suite 100, Alexandria, VA 22305-3085. No retaliation will occur by MDCC or the PTA Program due to a complaint being filed.
For non-student complaints about the institution, please refer to page 57 of the institution’s policies and procedures which are available online.
Other Complaints
Click here to file a complaint with CAPTE regarding accreditation compliance of educational programs.
Click here to file a complaint about CAPTE with matters relating to programs that are accredited
or are seeking accreditation.